goods or services

Manitoba customer service accessibility standard

October 30, 2015 Yosie Saint-Cyr, LL.B. Managing Editor Accessibility Standards, Employee Relations, HR Policies and Procedures, Human Resources, Human Rights, Standard for Customer Service

The Manitoba Customer Service Accessibility Standard (CSAS) under the Accessibility for Manitobans Act (AMA) comes into effect November 1, 2015. The CSAS requires all of Manitoba’s public, private and non-profit organizations with one or more employees that provide goods or services directly to the public or to another organization in Manitoba, to establish and implement measures, policies and practices to remove barriers to access to the goods or services it provides.

accessibility, Accessibility for Manitobans Act, accessibility training, Barrier free, Business, Disability, feedback process, goods or services, Manitoba Customer Service Accessibility Standard, policies and practices, Removing barriers, service animal, support person

Service animals and people with disabilities – AODA best practices

June 22, 2011 Suzanne Cohen Share Accessibility Standards, Standard for Customer Service

In Ontario there is a regulation called the Accessibility Standard for Customer Service. One of the requirements of this regulation is that persons with disabilities are allowed to enter your organization’s public premises with a service animal. A person should be able to remain with the animal unless otherwise excluded by law. If the animal is…

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