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By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | 4 Minutes Read October 30, 2015

Manitoba customer service accessibility standard

The Manitoba Customer Service Accessibility Standard (CSAS) under the Accessibility for Manitobans Act (AMA) comes into effect November 1, 2015. The CSAS requires all of Manitoba’s public, private and non-profit organizations with one or more employees that provide goods or services directly to the public or to another organization in Manitoba, to establish and implement measures, policies and practices to remove barriers to access to the goods or services it provides.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards, Employee Relations, Human Rights / accessibility, Accessibility for Manitobans Act, accessibility training, Barrier free, Business, Disability, feedback process, goods or services, Manitoba Customer Service Accessibility Standard, policies and practices, Removing barriers, service animal, support person

By Suzanne Cohen Share | 3 Minutes Read June 22, 2011

Service animals and people with disabilities – AODA best practices

In Ontario there is a regulation called the Accessibility Standard for Customer Service. One of the requirements of this regulation is that persons with disabilities are allowed to enter your organization’s public premises with a service animal. A person should be able to remain with the animal unless otherwise excluded by law. If the animal is...

Article by Suzanne Cohen Share / Accessibility Standards / accessibility, Accessibility for Ontarians with Disabilities Act, accessibility standard for customer service, AODA, Business, Disability, employment law, goods or services, health and safety reasons, no-pets policy, ontario, people with disabilities, Service animals, trained animals, training

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