service animal

Three popular articles this week on HRinfodesk

August 4, 2016 Cristina Lavecchia Accessibility Standards, Employee Relations, Employment/Labour Standards, HR Policies and Procedures, Human Resources, Integrated Accessibility Regulation, Notice, Damages and Settlements, Payroll, Pensions and Benefits, Recruiting and Hiring, Source Deductions and Reporting, Standard for Customer Service, Standard for Employment, Standard for Information and Communications, Training and Development, Wages and Compensation

The three popular articles this week on HRinfodesk deal with: legislative amendments that expanded the access to Employment Insurance benefits; a case where a former employee was awarded six months’ compensation in lieu of notice after she had declined a severance package offered to her by the employer; further recent updates regarding the Accessibility for Ontarians with Disabilities Act.

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Manitoba customer service accessibility standard

October 30, 2015 Yosie Saint-Cyr, LL.B. Managing Editor Accessibility Standards, Employee Relations, HR Policies and Procedures, Human Resources, Human Rights, Standard for Customer Service

The Manitoba Customer Service Accessibility Standard (CSAS) under the Accessibility for Manitobans Act (AMA) comes into effect November 1, 2015. The CSAS requires all of Manitoba’s public, private and non-profit organizations with one or more employees that provide goods or services directly to the public or to another organization in Manitoba, to establish and implement measures, policies and practices to remove barriers to access to the goods or services it provides.

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Keep up with AODA reporting!

August 13, 2012 Clear Path Employer Services Accessibility Standards, Standard for Customer Service

Have you kept up to date with AODA requirements? Statistics show that one in seven citizens of Ontario has some sort of disability. Not only is it essential for businesses to become accessible in order to take advantage of these potential customers, it’s now law!

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Required training under the AODA customer service standard

December 7, 2011 Yosie Saint-Cyr, LL.B. Managing Editor Accessibility Standards, Human Resources, Human Rights, Standard for Customer Service, Training and Development

The Accessibility Standards for Customer Service require employers to provide accessible customer service to persons with disabilities. In order to comply with the legislation, all businesses and organizations providing goods or services to the public with at least one employee in Ontario must meet several requirements by January 1, 2012. What we gathered at our most recent AODA seminar is that employers are very concerned about the training aspect of the customer service obligations.

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