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accessibility standard for customer service

Do you still think that AODA is not your responsibility?

Companies all across Ontario are getting a big wake-up call from the Ministry of Economic Development, Trade and Employment when it comes to AODA compliance. The realization that this isn’t something that can just be dismissed is beginning to sink in.


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Service animals and people with disabilities – AODA best practices

In Ontario there is a regulation called the Accessibility Standard for Customer Service. One of the requirements of this regulation is that persons with disabilities are allowed to enter your organization’s public premises with a service animal. A person should be able to remain with the animal unless otherwise excluded by law. If the animal is…


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AODA: Integrated Accessibility Regulation now law

On Friday June 3, 2011, the Ontario government enacted the Integrated Accessibility Regulation under the Accessibility for Ontarians with Disabilities Act. The Regulation gave force of law to three new standards to address barriers facing persons with disabilities in the areas of transportation, employment and information and communications.


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Slaw: The AODA era part I: The accessibility standard for customer service, how much time do I have?

The AODA customer service standard outlines what businesses and other organizations in Ontario must do to make their goods and services more accessible to people with disabilities by January 1, 2012. Every person or organization that provides goods and services to members of the public or other third parties, and has at least one employee in Ontario, must comply.


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