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accessibility standard for customer service

By Clear Path Employer Services | 4 Minutes Read October 21, 2013

Do you still think that AODA is not your responsibility?

Companies all across Ontario are getting a big wake-up call from the Ministry of Economic Development, Trade and Employment when it comes to AODA compliance. The realization that this isn't something that can just be dismissed is beginning to sink in.

Article by Clear Path Employer Services / Accessibility Standards, Employee Relations, Human Rights / accessibility, Accessibility Directorate of Ontario, Accessibility for Ontarians with Disabilities Act, accessibility policies, accessibility standard for customer service, accessibility training, anna aceto-guerin, AODA, AODA Compliance, AODA training, businesses, Clear Path, clear path employer services, customer service, customer service accessibility compliance report, Disability, disability management, employment law, HR consultants, Ministry of Economic Development Trade and Emploment, persons with disabilities

By Suzanne Cohen Share | 3 Minutes Read June 22, 2011

Service animals and people with disabilities – AODA best practices

In Ontario there is a regulation called the Accessibility Standard for Customer Service. One of the requirements of this regulation is that persons with disabilities are allowed to enter your organization’s public premises with a service animal. A person should be able to remain with the animal unless otherwise excluded by law. If the animal is...

Article by Suzanne Cohen Share / Accessibility Standards / accessibility, Accessibility for Ontarians with Disabilities Act, accessibility standard for customer service, AODA, Business, Disability, employment law, goods or services, health and safety reasons, no-pets policy, ontario, people with disabilities, Service animals, trained animals, training

By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | 2 Minutes Read June 7, 2011

AODA: Integrated Accessibility Regulation now law

On Friday June 3, 2011, the Ontario government enacted the Integrated Accessibility Regulation under the Accessibility for Ontarians with Disabilities Act. The Regulation gave force of law to three new standards to address barriers facing persons with disabilities in the areas of transportation, employment and information and communications.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards / Accessibility for Ontarians with Disabilities Act, accessibility standard for customer service, accessibility standard for employment, accessibility standard for information and communications, accessibility standard for transportation, AODA, employment law, Integrated Accessibility Regulation, person with disabilities

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