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By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | 4 Minutes Read October 30, 2015

Manitoba customer service accessibility standard

The Manitoba Customer Service Accessibility Standard (CSAS) under the Accessibility for Manitobans Act (AMA) comes into effect November 1, 2015. The CSAS requires all of Manitoba’s public, private and non-profit organizations with one or more employees that provide goods or services directly to the public or to another organization in Manitoba, to establish and implement measures, policies and practices to remove barriers to access to the goods or services it provides.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards, Employee Relations, Human Rights / accessibility, Accessibility for Manitobans Act, accessibility training, Barrier free, Business, Disability, feedback process, goods or services, Manitoba Customer Service Accessibility Standard, policies and practices, Removing barriers, service animal, support person

By Christopher Lytle MA CDS | 4 Minutes Read January 5, 2015

A critical look at the proposed revisions to the accessible customer service standard

The Accessibility for Ontarians with Disabilities Act should be viewed as a living document. To illustrate this point, so far there have been two independent reviews of the AODA, the first completed by...

Article by Christopher Lytle MA CDS / Accessibility Standards, Employee Relations, Human Rights / accessibility, Accessibility for Ontarians with Disabilities Act, accessible customer service standard, accessible documents, AODA, critical analysis of the AODA, Dean Mayo Moran, Integrated Accessibility Standard, Mr. Charles Beer, person with disabilities, policies, practices, procedures, support person

By Clear Path Employer Services | 3 Minutes Read August 13, 2012

Keep up with AODA reporting!

Have you kept up to date with AODA requirements? Statistics show that one in seven citizens of Ontario has some sort of disability. Not only is it essential for businesses to become accessible in order to take advantage of these potential customers, it's now law!

Article by Clear Path Employer Services / Accessibility Standards / accessibility, AODA, assistive devices, complying with accessibility, customer service standard, Disability, employment law, feedback, Ministry of Community and Social Services, policies, practices and procedures, service animal, support person, ustomer service standard reporting requirement

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