One of the key elements needed to ensure accountability is reporting the right statistics and metrics. Each user department is responsible for ensuring that its information technology needs are addressed, and the IT department is responsible for providing overall cost-effectiveness, quality and coordination. The IT department can play its role by ensuring that IT metrics are captured and disseminated. User departments and the IT department must both be involved; neither may be permitted to abdicate its responsibilities.
Information technology has infiltrated just about every aspect of business, to the point where it's nearly impossible to avoid developing a dedicated IT strategy in order to support your main business goals. A new book describes how even minor software troubles can lead to big headaches for organizations, especially if they rely on the software to carry out their business.
In a recent issue of Inside Internal Control, I discussed a report on why small and medium-sized businesses should take information technology strategy and planning seriously. Essentially, according to the Canadian Institute of Chartered Accountants, if you don't strategize your IT, you're probably wasting time and money just keeping up, when you could be using your resources to support your strategic business plan.
Well, I hope you didn't rush away after reading that piece and create and implement an IT strategy...
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