One of the key elements needed to ensure accountability is reporting the right statistics and metrics. Each user department is responsible for ensuring that its information technology needs are addressed, and the IT department is responsible for providing overall cost-effectiveness, quality and coordination. The IT department can play its role by ensuring that IT metrics are captured and disseminated. User departments and the IT department must both be involved; neither may be permitted to abdicate its responsibilities.
Mobility is not just about technology anymore. However, chances are high that IT, specifically the CIO, will be responsible for any mobile initiatives within the company. So, CIOs need to take a broad view of mobility and understand the effect this technology will have on departments such as HR, sales, marketing, legal, security and facilities, as well as IT.