One of the key elements needed to ensure accountability is reporting the right statistics and metrics. Each user department is responsible for ensuring that its information technology needs are addressed, and the IT department is responsible for providing overall cost-effectiveness, quality and coordination. The IT department can play its role by ensuring that IT metrics are captured and disseminated. User departments and the IT department must both be involved; neither may be permitted to abdicate its responsibilities.
The International Organization for Standardization (ISO) thinks so. It has developed ISO 38500 to complement COBIT and ITIL, comparing the standards to the roof, walls and foundation of a house...
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