• First Reference
  • About us
  • Contact us
  • Blog Signup 📨

First Reference Talks

Discussions on Human Resources, Employment Law, Payroll and Internal Controls

  • Home
  • About
  • Archives
  • Resources
  • Buy Policies

Accessibility Standards for Customer Service

By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | 5 Minutes Read December 7, 2011

Required training under the AODA customer service standard

The Accessibility Standards for Customer Service require employers to provide accessible customer service to persons with disabilities. In order to comply with the legislation, all businesses and organizations providing goods or services to the public with at least one employee in Ontario must meet several requirements by January 1, 2012. What we gathered at our most recent AODA seminar is that employers are very concerned about the training aspect of the customer service obligations.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards, Employee Relations, Human Rights / Accessibility for Ontarians with Disabilities Act, Accessibility standards, Accessibility Standards for Customer Service, AODA, AODA seminar, assistive devices, customer service policies and procedures, Customer service standards, customer service training, disabled persons, employment law, interacting with persons with disabilities, ontario, persons with disabilities, policies, practices and procedures, service animal, support person

By Suzanne Cohen Share | 4 Minutes Read October 26, 2011

AODA: Protect your organization through documentation

The Accessibility Standards for Customer Service require employers with 20 or more employees to document policies. The Integrated Accessibility Standards require employers to document policies and multi-year accessibility plans if they have 50 or more employees. So smaller organizations might breathe a sigh of relief knowing that they don’t have to document and keep track of their accessibility policies and plans under the Accessibility for Ontarians with Disabilities Act (AODA).

Article by Suzanne Cohen Share / Accessibility Standards, Human Rights / Accessibility for Ontarians with Disabilities Act, accessibility standard, Accessibility Standards for Customer Service, AODA, business image, compliance dates, Customer service standards, documentation, Due diligence, employment law, integrated accessibility standards, OHRC, ontario, Ontario Human Rights Code, people with disabilities, persons with disabilities, small organizations, SMB, SME

By Suzanne Cohen Share | 5 Minutes Read July 27, 2011

AODA: Why do I have to notify the public when there is a disruption of services?

Generally, disruptions to all of your services, such as during a power outage or during a labour dispute, do not require this special notice. However, if the disruption has a significant impact on people with disabilities, you should provide notice of the disruption of service. In Ontario, under the Accessibility Standards for Customer Service, as of January 1, 2012, organizations are required to publicly notify customers of temporary disruptions of services or facilities or if they are expected to be temporarily unavailable in the near future, including the steps to take to access alternative methods.

Article by Suzanne Cohen Share / Accessibility Standards / accessibility, Accessibility for Ontarians with Disabilities Act, Accessibility law, Accessibility standards, Accessibility Standards for Customer Service, AODA, assistive devices, Disability, disruption of services, employment law, people with disabilities, temporary disruptions of services, unplanned service disruptions

  • Go to page 1
  • Go to page 2
  • Go to Next Page »

Footer

About us

Established in 1995, First Reference is the leading publisher of up to date, practical and authoritative HR compliance and policy databases that are essential to ensure organizations meet their due diligence and duty of care requirements.

First Reference Talks

  • Home
  • About
  • Archives
  • Resources
  • Buy Policies

Main Menu

  • About First Reference
  • Resources
  • Contact us
  • 1 800 750 8175

Stay Connected

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

We welcome your comments on our blog articles. However, we do not respond to specific legal questions in this space.
We do not provide any form of legal advice or legal opinion. Please consult a lawyer in your jurisdiction or try one of our products.


Copyright © 2009 - 2023 · First Reference Inc. · All Rights Reserved
Legal and Copyright Notices · Publisher's Disclaimer · Privacy Policy · Accessibility Policy