customer service standard

SLAW: Proposed AODA Customer Service Changes

March 6, 2014 Yosie Saint-Cyr, LL.B. Managing Editor Accessibility Standards, HR Policies and Procedures, Human Resources, Human Rights, Standard for Customer Service

When the Accessibility Standards Advisory Council/Standards Development Committee was formed in 2013, one of its first orders of business was to review the Customer Service Standard as required under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The AODA requires that each accessibility standard be reviewed five years after it becomes law to determine whether the standard is working as intended and to allow for adjustments to be made as required. The council has proposed several changes to the Customer Service Standard and is asking interested stakeholders for feedback. . . .

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Keep up with AODA reporting!

August 13, 2012 Clear Path Employer Services Accessibility Standards, Standard for Customer Service

Have you kept up to date with AODA requirements? Statistics show that one in seven citizens of Ontario has some sort of disability. Not only is it essential for businesses to become accessible in order to take advantage of these potential customers, it’s now law!

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AODA customer service standard online reporting available

March 5, 2012 Yosie Saint-Cyr, LL.B. Managing Editor Accessibility Standards, Standard for Customer Service

Organizations with 20 or more employees who have to report on their accessibility compliance with the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act must do so prior to December 31, 2012.

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AODA: Inappropriate words can bite – the customer service standard

May 25, 2011 Suzanne Cohen Share Accessibility Standards, Standard for Customer Service

The Accessibility Standard for Customer Service Regulation obligates Ontario businesses and their employees to communicate with persons with disabilities in a manner that takes into account the person’s disability. Employers must train employees to interact and communicate with people that have various types of disabilities…

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AODA accessibility standards for customer service – Training decisions

January 26, 2011 Suzanne Cohen Share Accessibility Standards, Human Resources, Standard for Customer Service, Training and Development

Ontario’s Accessibility Standards for Customer Service requires organizations to train staff, volunteers and third parties who deal with the public on your behalf on how to provide customer service to people with disabilities. What are the legal requirements for training?

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Judge orders federal government to make websites accessible to the blind

December 1, 2010 Yosie Saint-Cyr, LL.B. Managing Editor Accessibility Standards, Human Resources, Human Rights, Standard for Customer Service, Standard for Information and Communications

In Donna Jodhan v. Attorney General of Canada, a recent significant accessibility ruling, a Federal Court judge has ordered Ottawa to make all of the government websites accessible to the blind within 15 months.

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