• First Reference
  • About us
  • Contact us
  • 23rd Ontario Employment Law Conference 📅
  • Blog Signup 📨

First Reference Talks

Discussions on Human Resources, Employment Law, Payroll and Internal Controls

  • Home
  • About
  • Archives
  • Conference
  • Resources
  • Buy Policies

customer service standard

By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | 6 Minutes Read December 14, 2015

Proposed Ontario changes to accessibility regulations

The Ministry of Economic Development, Employment and Infrastructure has proposed changes to the Customer Service Standard and Integrated Accessibility Standards regulations under the Accessibility for Ontarians with Disabilities Act (AODA). If approved, the changes will be enacted on July 1, 2016, and take immediate effect.

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards, Business, Finance and Accounting, Information Technology, Not for Profit, Payroll, Privacy / Accessibility for Ontarians with Disabilities Act, accessibility regulations, availability of documents, customer service standard, feedback process, Integrated Accessibility Standards Regulation, Notice of temporary disruptions, policies practices and procedures, Service animals, Small private and not-for-profit organizations, support persons, training

By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | < 1 Minutes Read March 6, 2014

SLAW: Proposed AODA Customer Service Changes

When the Accessibility Standards Advisory Council/Standards Development Committee was formed in 2013, one of its first orders of business was to review the Customer Service Standard as required under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The AODA requires that each accessibility standard be reviewed five years after it becomes law to determine whether the standard is working as intended and to allow for adjustments to be made as required. The council has proposed several changes to the Customer Service Standard and is asking interested stakeholders for feedback. . . .

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards, Employee Relations, Human Rights / 2005, Accessibility for Ontarians with Disabilities Act, accessibility standard, Accessibility Standards Advisory Council, AODA, customer service standard, Public feedback

By Clear Path Employer Services | 3 Minutes Read August 13, 2012

Keep up with AODA reporting!

Have you kept up to date with AODA requirements? Statistics show that one in seven citizens of Ontario has some sort of disability. Not only is it essential for businesses to become accessible in order to take advantage of these potential customers, it's now law!

Article by Clear Path Employer Services / Accessibility Standards / accessibility, AODA, assistive devices, complying with accessibility, customer service standard, Disability, employment law, feedback, Ministry of Community and Social Services, policies, practices and procedures, service animal, support person, ustomer service standard reporting requirement

  • Go to page 1
  • Go to page 2
  • Go to page 3
  • Go to Next Page »

Footer

About us

Established in 1995, First Reference is the leading publisher of up to date, practical and authoritative HR compliance and policy databases that are essential to ensure organizations meet their due diligence and duty of care requirements.

First Reference Talks

  • Home
  • About
  • Archives
  • Conference
  • Resources
  • Buy Policies

Main Menu

  • About First Reference
  • Resources
  • Contact us
  • 1 800 750 8175

Stay Connected

  • Facebook
  • LinkedIn
  • Twitter
  • YouTube

We welcome your comments on our blog articles. However, we do not respond to specific legal questions in this space.
We do not provide any form of legal advice or legal opinion. Please consult a lawyer in your jurisdiction or try one of our products.


Copyright © 2009 - 2022 · First Reference Inc. · All Rights Reserved
Legal and Copyright Notices · Publisher's Disclaimer · Privacy Policy · Accessibility Policy