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Archives for January 2011

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AODA accessibility standards for customer service – Training decisions

Ontario's Accessibility Standards for Customer Service requires organizations to train staff, volunteers and third parties who deal with the public on your behalf on how to provide customer service to people with disabilities. What are the legal requirements for training?

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Firing by email part II: wrongful dismissal implications

Pursuant to my blog post of January 11, 2011 discussing the implications of firing by email when an employee files a complaint under human rights legislation, Is it okay to fire an employee by email? It may depend on what course of legal action your former employee pursues.

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Sleeping on the job: not just for slackers

If you're like most nine-to-five workers, you probably feel a bit slow sometime after lunch. Maybe you reach for another cup of coffee or tea. Maybe you grab some fresh air, a piece of fruit or something sweet and sugary to get you through. But in many cases what you really want is to place your head on your desk and close your eyes for a few minutes. Of course you can't though—what employer in its right mind would let you do that?

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