"Disengagement is not an employee problem. It is a hangover from the Industrial Age that invented a middle tier in companies so useless and intrusive that a cartoon strip called Dilbert is the best picture we have of how it functions." Those are the words of author Chuck Blakeman. What do you think?
You already know how important information technology is to your business. You've got a website that pushes your brand and maybe even sells your products; you've got an internal network that connects all of your employees to each other and the documents they need; you've got company email to manage, and maybe a bunch of cellphones and BlackBerrys to keep track of; you've got security cameras, passwords, log-ins and keycards; and you've got employee management systems covering attendance, payroll, benefits and more. If any of these fails, you've also got a big problem.