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By Marie-Yosie Saint-Cyr, LL.B. Managing Editor | < 1 Minutes Read December 20, 2012

Slaw: Ontario accessibility standards: What comes after the December 31, 2012 reporting deadline?

Ontario’s Accessibility Standard for Customer Service came into effect on January 1, 2012 for all businesses and not-for-profits in the province with more than one employee. If an organization has more than 20 employees, an online report must be filed by December 31, 2012 to demonstrate to the government that accessibility has been achieved under the Customer Service Standard. Many organizations are now asking “what comes next?”

Article by Marie-Yosie Saint-Cyr, LL.B. Managing Editor / Accessibility Standards, Employee Relations, Human Rights / accessibility, Accessibility Compliance Reporting tool, AODA, businesses, businesses and not-for-profits, December 31 2012 reporting deadline, Disability, employment law, Integrated Regulation, ontario, Ontario accessibility standards, persons with disabilities, ServiceOntario, small business, Small business practices

By Jeffrey Sherman, MBA, FCPA, FCA | 3 Minutes Read October 23, 2012

Thinking about customer relationship management

The concept of customer relationship management (CRM) has long-existed before it was given a designation. In fact, it is a not-so-new buzzword that sounds wonderful, but is actually very hard to implement. What CRM refers to is a kind of cross-functional business strategy that allows organizations to learn more about their customers.

Article by Jeffrey Sherman, MBA, FCPA, FCA / Business, Finance and Accounting / Business, business relations, business strategy, consultants, CRM, CRM solution, cross-functional business strategy, customer information, customer interaction, customer relationship management, customer support, customers, data network, data-gathering techniques, enterprise-wide database, federal and provincial privacy legislation, high-quality data, management, salesperson, shipments, shipping, small and medium enterprises, small business, Small to medium size businesses, software

By Marcia Scheffler | 3 Minutes Read May 9, 2012

WSIB introduces safe communities incentive program

Do you, like 98 percent of Ontario businesses, employ 100 or fewer employees? Then you should try SCIP-ing into spring with the Workplace Safety and Insurance Board's Safe Communities Incentive Program.

Article by Marcia Scheffler / Employee Relations, Health and Safety / employment law, health and safety action plan, health and safety association, health and safety compliance, Health and Safety program, illness at work, lost time injuries, Ministry of Labour, occupational health and safety act, OHSA, ontario, prevention, Return to work, return-to-work program, risk management, Safe Communities Incentive Program, Safety Groups, SCIP, senior management, small business, workplace injury, Workplace Safety and Insurance Act, Workplace Safety and Insurance Board, WSIA, wsib, WSIB premium rebate

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